Anger, Stress and Conflict Awareness Training
The training provides instruction, practice and discussion on how to recognize, manage and respond to inner and inter-personal stress, anger and conflict through the application of mindfulness and conflict intervention techniques.
This experiential course provides an introduction to physical and mental awareness through movement, meditation, mindfulness and breath training as well as self-awareness through recognition of one’s stress, conflict and anger triggers.
The training offers techniques for responding to inter-personal conflict dynamics as well as an introduction to interest based negotiation.
1. Physical Awareness
This module provides an introduction to meditation, breath awareness and simple body movement that stretches your muscles, enhances your breath flow, increases your concentration and allows you to rest the mind. Learn simple body awareness, stretching and meditation techniques that you can incorporate into your daily routine in your office. The practice of meditation is to increase awareness of your breath, body and thoughts.
2. Self-Awareness Activities
This module provides an overview of actions to reduce anger and stress. Anger reduction activities are actions you take to reduce your immediate anger level during a time of conflict. Stress reduction activities are long-term and are actions you might take on a daily, weekly or monthly basis. Recognizing your own anger, stress and conflict triggers is an important component of self-awareness and facilitates shifting from reacting to responding to stressful situations.
― Anger Reduction Activities
― Stress Reduction Activities
― Anger, Stress and Conflict Triggers
3. Other Awareness
This module explores the dynamics of our interpersonal interactions that can lead to anger, stress and conflict. It examines the causes of interpersonal conflict by looking at categories of conflict and the perceptions versus reality of conflict processes.
― Causes of Interpersonal Conflict
― Responses to Stress and Anger
4. Team Identification
This module explores the interpersonal dynamics and team personalities that can drive conflict and stress. Team personalities respond to conflict and interpersonal stress in fundamentally different ways. An important step towards successful team dynamics is both understanding your conflict personality tendencies, as well as understanding your team members.
― Identification of Others’ Motivations
― Identify Team Personalities
― Identify Types of Conflict Approaches
5. Conflict Intervention
This module presents tools and techniques for how to identify the need for change and how to take healthy actions to request a change. If behavior needs to change, then either as the supervisor, team-mate or colleague, you need to have specific steps in place to achieve an optimal outcome for both parties.
― Identify Change
― Request a Change
― Type of Change Requested
This module provides an introduction to different types of negotiation to solve difficult problems. It presents an overview of positional and interest based negotiation and provides specific techniques for implementing interest-based negotiation.
― Positional Negotiation
― Interest-Based Negotiation